We understand that your privacy is important. This Privacy Policy (“Privacy Policy”) aims to give you information on how Global BIFS Academy (“Global BIFS Academy” or “GBA”) collect, use, share, process and protect personal information that we collect, including on https://bifsacademy.com/hdfc-bifs/ and each of its respective sub-domains, apps, social media, chats (the “Site(s)”), information we collect from websites of our University partners and information we collect from our referral partners. This policy does not apply to physical records provided to us through postal or courier means.

Global BIFS Academy is committed to maintaining a high level of confidentiality with respect to Personal Data or Information of our learner community, visitors, alumni, university partners, employees and faculty and other third parties in accordance with requirements of the Information Technology Act, 2000 (as amended) and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (collectively the “Act”). We encourage You to review this Privacy Policy before disclosing any personal information or sensitive personal information. This Privacy Policy is incorporated into the Terms and Conditions of our Site(s).

This Privacy Policy is to inform You (“you/your/learner/user/end-user”) of the procedures regarding how we collect, use, share, retain and protect Your Personal Data or Information (“PI”) or Sensitive Personal Data or Information (“SPDI”) that we receive from You through your use of the Site(s), including any data that you provide through https://bifsacademy.com/hdfc-bifs/, that we sign-up for trial of our products and services, or participate in our webinars. It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions when we collect or process Personal Data or Sensitive Personal Data or Information. This Privacy Policy supplements all notices and is not intended to override them. We recognize the importance of PI including SPDI provided to us by a natural person and we collect no personal information about You unless You affirmatively choose to provide that information to us. By interacting with us regarding our services, enquiring about our software programs, registering for the courses, or by providing us with Your information, You consent to the collection, transfer, storage, and processing of Your personal information as stated in this Privacy Policy. We do not give, share, sell, or transfer any personal information to any unrelated third party. In this Privacy Policy, “we,” “us,” and “our” refer to Global BIFS Academy. Please read the information provided on our Site(s) https://bifsacademy.com/hdfc-bifs/ and products, courses, and services for additional details.

This Privacy Policy governs the collection and use of PI and SPDI by Global BIFS Academy and does not apply to third-party websites, for which we do not make any representations about practices and policies.

For the purposes of this Policy, “Personal Data” means your personal data and any personal data of your parents (as applicable for specific services).

Occasionally, we may use certain information that we have collected to send You information about programs or services offered by us.

If You are providing PI and are not a resident of India, please note that Your country’s laws governing data collection differ from those in India. By providing information to us, You are transferring Your personal data (including PI and SPDI) to India, and You consent to the transfer to, retention of and processing of Your data in India.

For the purpose of providing services to You, we may transfer Your personal data (including PI and SPDI) to different jurisdictions, including jurisdictions that may not provide the same level of data protection as Your home country. When You submit PI and SPDI to us You are accepting that such data can be transferred across borders and applicable privacy laws of such territory shall apply.

PI for the purposes of this Privacy Policy refers to any information that relates to a natural person which either directly or indirectly, in combination with other information available or likely to be available, is capable of identifying such person. The specific kind of information collected will depend on the products or services used by You. The following are examples of the type of PI that may be collected such as name, date of birth, citizenship, phone number, residential/mailing address, email address, demographic information, academic qualifications, or the course you are pursuing, your work history.

SPDI for the purposes of this Privacy Policy shall be the same as defined in the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, including:

• Password;
• Financial information such as bank account or credit card or debit card or other payment instrument details;
• Any detail relating to the above clauses as provided to us for providing specific services; and
• Any of the information received under any of the above clauses by us for processing, stored or processed under lawful contract or otherwise.

(Information available publicly or under the Right to Information Act, 2005 shall not be regarded as Sensitive Personal Information.)

When You visit https://bifsacademy.com/hdfc-bifs/, we automatically collect certain information about Your device, including information about Your web browser, IP address, time zone, and cookies installed on Your device. Additionally, as You browse, we collect information about individual web pages viewed and how You interact with the Site (“Device Information”).

Global BIFS Academy will ordinarily collect PI and SPDI that it believes is necessary for any purpose connected with a function or activity necessary to deliver, promote, or market services via https://bifsacademy.com/hdfc-bifs/, to carry out primary business functions, comply with regulations, or in capacity as a counterparty to agreements with individuals.

Ordinarily, Global BIFS Academy will collect such PI and SPDI when You provide it via applications, registrations, assessments, events, placement drives, survey responses, and website visits.

We collect, handle, store, use, and transfer Your PI and SPDI for the following purposes, including but not limited to:

• Providing agreed services to You.
• Performing administrative functions regarding your application and registration or enquiry about programs offered via https://bifsacademy.com/hdfc-bifs/.
• Responding to inquiries or providing You with access to specific course content and services You select.
• Tracking attendance, progress, and completion of a course, analysing learner performance and learning patterns.
• Complying with legislative and regulatory requirements.

We may engage other companies and individuals (third parties) to perform functions on our behalf. We may share your PI and SPDI with third parties for legitimate business purposes such as:

• Within our corporate family including subsidiaries and affiliates to support delivery of services.
• To vendors or third parties who act on behalf of Global BIFS Academy, such as hosting training materials, managing learning management systems, event hosting, processing payment, and providing other educational services.
• To other users of https://bifsacademy.com/hdfc-bifs/ if You post public comments, blogs, coursework or content.
• To potential employers or recruiters if You use our career center services.
• To organisations that have sponsored Your enrolment in our programs, allowing them to confirm Your certification or course completion status.
• To investigate fraudulent activities.
• With successors in case of merger, acquisition, or reorganization, consistent with this Privacy Policy.

Our Sites, services and applications may contain links to third-party websites. Global BIFS Academy does not control and is not responsible for the privacy practices of third-party sites you visit via links from https://bifsacademy.com/hdfc-bifs/.

The PI and SPDI collected shall be used strictly for the purpose for which it has been collected.

We may also use your PI and SPDI to tailor your experiences on https://bifsacademy.com/hdfc-bifs/, display content suited to your interests, and send marketing communications if you have opted in.

Whenever you provide another natural person's PI or SPDI to us, ensure that you have their consent.

Please note that information disclosed voluntarily online (on forums, blogs, message boards) can be collected and used by others; Global BIFS Academy is not responsible for any unsolicited communications that may result from such disclosures.

Global BIFS Academy will not use or disclose Your PI and SPDI to a third party otherwise than for the purposes set out in this Privacy Policy, or unless the disclosure is necessary for compliance with a legal obligation, where it is agreed in the contract with You, or as consented by You.

Mandatory disclosures and legal claims: We share personal information in order to comply with any court order or other legal process, subpoena, to comply with a request from our regulators, governmental request, or any other legally enforceable demand. We also share personal information to establish or protect our legal rights, property, or safety, or the rights, property, or safety of others, or to defend against legal claims.

You may review and correct or revise the PI and SPDI You have provided to us for the purpose of ensuring the said information is accurate and, where necessary, kept up to date. Any of the information that we process that you inform us is inaccurate is either erased or rectified.

Please contact us via dpo@bifsacademy.com should you wish to update, correct, or withdraw your consent to collect and use your Personal Information (for instance, when you stop using any of our products and services on https://bifsacademy.com/hdfc-bifs/).

Please identify yourself and specify which Personal Data or Information and its usage or disclosure you are requesting. Global BIFS Academy shall not be responsible for the authenticity of the information You have supplied to it or to any person acting on its behalf.

You have the option not to provide Global BIFS Academy with the PI and SPDI sought to be collected. You also have the option to withdraw the consent given earlier, provided it is sent to us in writing. In the event that PI and SPDI which Global BIFS Academy deems necessary for providing You with any service is not provided, or if consent is withdrawn subsequently, Global BIFS Academy reserves the right not to provide You with such services/benefits/amenities.

You have the right to communicate to us any changes to Your PI and SPDI or privacy preferences at any time.

Option Out:

You may choose not to receive promotional communications from us by clicking on the unsubscribe link or contacting us as specified in the “Contact Us” section below. Please allow seven (7) business days for changes to take effect. Certain service-related communications are integral to such services to which you subscribe, and you will continue to receive emails as part of a particular portion of the services unless you cancel your account on https://bifsacademy.com/hdfc-bifs/, even if you have opted out of newsletters or the email list.

In case you have provided more than one email address to us, you may continue to be contacted unless you request to unsubscribe links for each email address provided.

Our telephone communications with you may be recorded in accordance with this Privacy Policy. By choosing to communicate with us via telephone, you acknowledge, agree, and consent to the terms of this Privacy Policy and the recording of any telecommunication conversation. If you do not agree, please terminate the call immediately and avoid further telephonic communications.

The security of Your PI and SPDI is important to us; however, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security, nor are we responsible for any breach of security or actions of third parties.

In order to prevent unauthorized access or disclosure, we have put in place suitable and reasonable physical, technical, electronic, and organisational security measures and managerial procedures as per applicable industry practices to safeguard, secure, and protect the Personal Information we collect from You against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unauthorized forms of processing, in accordance with applicable law.

All electronic storage and transmission of Personal Data and Sensitive Personal Data is secured and stored on managed servers with controlled access and appropriate security technologies.

We may at times use Secured Sockets Layer (SSL) encryption and/or transfer Personal Data in a non-human-readable format for enhanced protection. We regularly test our website (https://bifsacademy.com/hdfc-bifs/), data centres, systems, and other IT assets for security vulnerabilities and address the same proactively.

However, we cannot guarantee its absolute security.

The storage mechanisms for personal information (either in digital or hard copy format) are as follows:

• Hard copies are held locally at our office in India.
• Digital copies may be stored on cloud servers (i.e., AWS servers in Singapore or India or other cloud service providers and vendors in Singapore, India).

You also have an important role in protecting your personal information. Please do not share your username, password, or other authentication data provided to You with anyone, and we recommend that you do not reuse passwords across multiple websites or applications.

If you believe that your username or password on https://bifsacademy.com/hdfc-bifs/ has been compromised, please contact us as specified in the "Contact Us" section below.

We will retain Personal Information for as long as necessary for the purposes set out in this Policy. In addition, we may retain and use Personal Information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

In some circumstances, we may aggregate your Personal Information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information without further notice to you.

Cookies are small files that are stored on a user’s computer (unless you block them). They are designed to hold a modest amount of data specific to a particular visitor and website and can be accessed either by the web server or the visitor’s computer. Global BIFS Academy's Site may use ‘cookies’ and other technologies such as pixel tags and web beacons to identify you. We use third-party cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction. This helps us identify which parts of our Site visitors have visited, so that we can improve user experience and tools for the future, as well as measure the effectiveness of advertisements and web searches. You may disable cookies through your individual web browser options. We treat information collected by cookies and other technologies as non-personal information. However, if Internet Protocol (IP) addresses or similar identifiers are considered personal information by local laws, we also treat these identifiers as personal information, for the purposes of this Privacy Policy. We use session cookies (which exist only in temporary memory while you navigate the Site and delete when you close the web browser) and persistent cookies (which store data for future visits, such as preferences, settings, and information) to understand more about your activities on the Site(s). You may restrict cookies and pixel tags on your computer or purge cookies from the browser by adjusting your web browser preferences. However, when you “turn off,” purge, or disable cookies or pixel tags, you may not be able to use all of the features, functions, or services available on the Site(s).

We may review, modify, or amend this Privacy Policy from time to time at our discretion. When we make changes to this Privacy Policy, we will amend the revision date at the top of this page. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your personal information. By accessing this Site(s) after any changes are made, you signify your agreement on a prospective basis to the modified Privacy Policy and any changes contained therein.

If you have questions or concerns regarding this Privacy Policy, please contact our Privacy Office.

• Basic Data: Name, caste, date of birth, citizenship, origin, phone number, residential/mailing address, email address, and contact details.
• Government Identifiers: Passports, citizenship number, national identity card number, driving license, election identity card number, taxpayer identification number, or other identification documents provided by a government authority.
• Other Data: Where necessary for a specific service, it may include marital status, health data (such as past infections or vaccination status), and images or video recordings (including photographs) for security or identification reasons.
• Location Information: Location tracking and location data.
• Device Data: Internet Protocol (IP) address, browser type, technology on devices, unique device identifiers, browsing patterns, and other data linked to a device.
• Marketing and Profile Data: Your interests, preferences, and communication preferences.

Sources of Personal Information

• Student or Potential Student: Global BIFS Academy collects information directly from you or indirectly from your parents/guardians when you or they submit completed enquiry/application forms.
• Parent/Guardian of Student or Potential Student: Collected directly from you or your parent/guardian when you submit enquiry/application forms.
• Customer or Potential Customer: Information is collected when you express interest in our services, training programs, or other related activities.

Purposes of Collecting and Processing Personal Information

• Student or Potential Student: The personal information is collected for academic, educational, and administrative purposes, including processing your application, managing training programs, and maintaining safety requirements.
• Customer or Potential Customer: Information is collected for commercial transactions, marketing, security, audit purposes, and to improve our services.

Processing of Personal Information (Within or Outside India)

We may transfer your personal information to jurisdictions as necessary for the purposes described above, including to jurisdictions that may not provide the same level of data protection as your home country. By submitting personal information to us, you are transferring your data across borders.

• Affiliates: Your personal information provided to us may be processed by entities (within or outside of India) within Global BIFS Academy and its affiliates, related companies, subsidiaries, holding companies, and associated companies in order to provide you with services and administer our relationship with you. We ensure that your personal information is shared only with our representatives who need to process your personal information in accordance with their requirements.
• Vendors, Suppliers, or Service Providers: We share your personal information with our vendors, suppliers, and service providers to enable these parties to perform functions on our behalf and under our instructions to carry out the purposes identified under clause 3 of this Policy. These include facilities management, infrastructure and IT support, printing companies (e.g., ID cards, student support services such as hostel and catering), telecommunication companies, contractors, conference/training/event organizers, travel agencies, recruitment agencies, insurance companies, third parties providing placements/internships (to the extent applicable as part of your course requirements), third parties providing CRM and cloud hosting services, third-party consultants providing business analytics and marketing campaign support, providers of external venues for conferences and events, auditors, lawyers, and other advisers. We require such parties by contract to provide reasonable security for personal information and to use and process such personal information only on our behalf.
• Mandatory Disclosures and Legal Claims: We will use or share your personal information only when the law allows us to do so, primarily to provide you services and training programs/courses that you have enrolled in, and (a) in compliance with any court order, legal process, subpoena, regulatory request, governmental request, or any other legally enforceable demand; (b) to establish or protect our legal rights, property, or safety, or the rights, property, or safety of others; or (c) to defend against legal claims, protect safety, or investigate fraud. When personal information is received or transferred in accordance with applicable data protection laws, there could be situations where it is shared to meet national security, law enforcement requirements, or during infectious disease scenarios (pandemics, epidemics).

Third-Party Websites and Services

Our Sites, products, applications, and services may contain links to third-party websites, products, and services of interest (partner networks, payment gateways, affiliates). Once you use these links to leave our site, please note that we no longer have control over these third-party websites. Therefore, we are not responsible for the protection and privacy of any information you provide while visiting such other websites. These websites are governed by their own privacy practices, and we encourage you to read the privacy policy or privacy notice of each third-party website you visit.

Cookies and Other Technologies

Cookies are small files stored on a user's computer (unless you block them). They are designed to hold a modest amount of data specific to a particular visitor and website and can be accessed either by the web server or the visitor's computer. Global BIFS Academy’s website, online services, interactive applications, email messages, and advertisements may use ‘cookies’ and other technologies such as pixel tags and web beacons to identify you. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and interaction, identify which parts of our Site visitors have visited, and improve user experience, tools, and advertisement effectiveness. You may disable cookies through your individual web browser options. We treat information collected by cookies and other technologies as non-personal information. However, to the extent Internet Protocol (IP) addresses or similar identifiers are considered personal information by local laws, we treat these identifiers as personal information for the purposes of this Privacy Policy.

Right to Personal Information and Privacy Preferences

You have the right to update or change your personal information or privacy preferences at any time by contacting our Privacy Office.

You may choose not to receive promotional communications from us by clicking on the unsubscribe link in our emails or contacting us as specified in the "Contact Us" section below.

Security and Retention of Personal Information

The security of your personal information is important to us. However, no method of transmission over the internet or method of electronic storage is 100% secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures in accordance with applicable industry practices to safeguard and secure the personal information we collect. We regularly test our website, data centers, systems, and other IT assets for security vulnerabilities to address the same, though we cannot guarantee absolute security.

Personal information may be stored in digital or hard copy formats. Hard copies are held locally in India, and our sites are hosted on third-party cloud service providers, including but not limited to AWS, Microsoft Azure, or Google Cloud.

You also have an important role in protecting personal information. You should not share your username, password, or other authentication data with anyone and should avoid reusing passwords across multiple websites or applications. If you believe your username or password has been compromised, please contact us as specified in the "Contact Us" section below.

Changes to This Privacy Policy

We may modify or amend this Policy from time to time at our discretion. When we make changes to this Policy, we will amend the revision date at the top of this page. We encourage you to periodically review this Policy to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact our Privacy Office.